Shipping policy

Hafen Beauty Missing Order Policy:

Once your order is shipped, Hafen Beauty is not liable for missing or damaged products caused by mail carriers. However, we're committed to assisting you by making claims with carriers on your behalf using provided tracking numbers. If you encounter missing items or damage, please contact the carrier to initiate a claim and inform us for further support. While we cannot offer refunds or exchanges for missing items, we're dedicated to ensuring your satisfaction and will do our best to rectify any issues promptly. Thank you for choosing Hafen Beauty. For any inquiries, contact our customer service team: info@hafenbeauty.com